Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vorrafit@gmail.com. 

If your return is accepted, you must arrange and pay for return shipping. We dot not provide prepaid return labels. Failure to cover return shipping will result in the return being denied. 

To ensure proper status tracking of your return, you must choose a shipping method that includes a tracking number. This will help verify the package's delivery and prevent any issues.

We will provide instructions on how and where to return your package. Items sent back to us without prior approval will not be accepted.

Once we have received and inspected the returned items, we will proceed with processing your refund.

You can always contact us for any return question at vorrafit@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vorrafit@gmail.com.